Stephen Coll, Helpdesk Manager, IMGS

Stephen Coll, Helpdesk Manager, IMGS

Can you describe your role at IMGS?

I’m the Helpdesk Manager at IMGS, when an issue arises then I’m the first point of contact to provide support and manage the issues through to solution for our clients.  So, it’s a bit like a jack of all trades……but I’ve mastered the coffee machine.

How long have you worked here?

I started at the end of April so only a few months, and hopefully many more…. watch this space!!!

If you were stuck on a desert island, what 3 pieces of tech could you not live without?

Well first I’d have my phone, it would be like the modern day swiss army knife, great to take some snaps and upload them to let people know where I am and to raise the alarm. Might even get a food delivery app to work!!!

Second would be a solar powered charger to charge the phone, since the food delivery might take some time and it would be a shame to miss the delivery.

Third a drone, be handy to take some nice sunset snaps, survey the land and could be used as a cooling fan during the midday heat.

What do you like to do in your spare time?

Heading off exploring the hills of Ireland during the nice weather, or spending a few hours cooking if the weather is typically Irish.  Then a trip to a bar to see live local bands with a few pints (optional, banter mandatory).

Where’s your favourite place in the world?

On that desert island watching the sunset and listening to the gentle sounds of the water or anywhere else where I can do the same, preferably less deserted.

What’s the most recent App you’ve downloaded but are yet to use?

I’ve just got a new phone so the list off apps is minimal, although some of the preinstalled apps I’ve yet to figure out like Bixby!? Never heard of it before.

What do you enjoy most about working at IMGS?

First and foremost are the people, you couldn’t ask for a better team of people to work with. Everyone is helpful and very welcoming into what can only be described as the IMGS family, hats off to you all. It’s been a great welcome for this wee culchie moving to big city of Dublin.  Then there is the ability to train and upskill with the company which is a big bonus. (PS that coffee machine I’ve mastered has very nice coffee too).

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