Enhanced Support Tiers
The gold support package is a managed service support contract. It includes access to dedicated product specialist, consultancy, coaching and quarterly support reviews. This level of support is for enterprise customers who use our products & solutions as part of business critical processes.
The silver support package includes all the standard product support which is detailed in the bronze package. It also includes support of any configuration or customisation your organisation applied to the product or solution. This level is perfect for medium sized businesses & state bodies.
The bronze support package is our entry level option. It includes standard product support which is available Monday to Friday from 9am to 6pm through our online ticketing system. This level is perfect for a small business or state body who don’t use our solutions as part of business critical workflows.
Locating Your Network with ESB Networks
When you are responsible for the electric network for an entire country, you face challenges unique to both utility companies and large-scale operations. The Republic of Ireland’s ESB Networks decided to confront these challenges head-on by leveraging Hexagon’s Intergraph G/Technology product suite to manage the full life cycle of its network.
Cultural Activities Mapping Solution
Cultural Activities Mapping solution lets Dublin Ireland city planners learn about and visualise cultural opportunities, and enables residents to choose new ways to engage with their community.
The Use of M.App Enterprise in Ireland
In this video, Ciaran Kirk, Operations Director IMGS, explains how M.App Enterprise is being used in Ireland and what the benefits of the solution are.